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Repair options
Repair options
Why chose SEM repair options ?
Repair Options are the aftermarket solution for customers, which are offered by SEM dealers.
Brand new parts, component exchange, overhaul and different repair levels, these are regarded as Repair Options.
Offer broad range of parts and Repair Options to customers. Those are easy to order with a wide coverage, which could help customers maximize the machine value.
Competitive - Broad range of parts solution
CONDUCT
Market analysis and design offering.
BUILD
Repair options and dealer capability.
OFFER
The Optimal Solution for Each Segment.
Predict & plan - Timely quote and repair
PROACTIVELY CAPTURE
Repair opportunity with inspection and lifecycle data.
LEAN
Service process and excellent parts availability.
SATISFY
Customer with cos-effective solutions and timely response.
Differentiated – expert service and marketing
INCREASE
Customer Interaction through digital channels.
PROMOTE
With competitive solution and differentiated marketing.
ACTIVELY ENGAGE
With AM CSA customers.
Level 1
Reseal and Rebearing
Includes bearings, seals, gaskets and normal one-life "wear" parts.
Paper or stock kits offerings
Extend life
Before failure
100% new parts replacement
Lower cost
Level 2
Reseal and Rebearing +
Includes all Level 1 parts
Replace or recondition other critical parts
Customer can specify additional parts
Extend life
Before failure
Lower cost
Level 3
Dealer rebuild
Includes all Level 1 parts
Dealer rebuild, dealer exchange
All multiple-life parts are inspected
Before or after failure
Immediate availability for exchange
New
New machine
New components replacement
Reset component hours to zero
After failure
Immediate availability
Advantages For Customers
Improved speed and convenience by being able to order and receive all at once the most common wear items needed to complete the repair job.
Protects and extends the life of major components by replacing inexpensive wear parts.
Allows you to schedule downtime, and plan for maintenance and repair costs.
Repair Option Classification
Real Kit
It is an orderable and serviceable part number with a HTS code, all China and International customers can place order in DCP or Antares, this kit is much easier to own for customers, such as Seal kit.
Paper Kit
Paper kit is not serviceable, but it is consisting of several individual service parts for repair/service.
Dealer should order the sub-level service parts. Detailed sub-level service parts list can be viewed in DCP, such as Repair kit, PM kit, Mid-life repair kit, Overhaul repair kit.
