Independent SEM dealer construction machines and local support

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Accords de support client (CSA)

Accords de support client (CSA)

SEM CSA

Planned support to reduce the unexpected.

A SEM Customer Support Agreement organizes machine follow-up over time. It helps plan maintenance operations, anticipate parts needs and strengthen the relationship with the distributor so operators can focus on their core business.

  • Less downtime through structured preventive maintenance.
  • Better visibility on interventions, parts and service intervals.
  • Support adapted to new, used, rental or SEP-covered machines.
SEM CSA maintenance planning
A CSA structures machine support around follow-up, prevention and availability.

Preventive maintenance

Schedule key operations to reduce operating costs, improve production and extend machine life.

Condition monitoring

Monitor machine health and anticipate service intervals or intervention needs.

Parts and fluids

Plan parts, oil and consumable supply to limit interruptions and secure maintenance operations.

PM CSA

A flexible approach for your operation.

Preventive Maintenance CSAs can be adapted to machine type, operating rhythm and customer priorities. They may include inspection, service proposal, preventive maintenance, condition monitoring, parts supply and multiple term or hour options.

Inspection

Assess machine condition and define required operations.

Planning

Organize service intervals, parts and resources.

Maintenance

Carry out planned interventions with a preventive logic.

Follow-up

Keep a clear view of machine health and upcoming intervals.

Want to structure machine follow-up?

Contact your SEM distributor to define a CSA adapted to your fleet, operating hours and business priorities.

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